Measuring Acceptance Level of Online Service for Business Permit in Surabaya using Technology Acceptance Model

Ronyastra, I Made and Gunawan, Gunawan and Muhammad, Erlangga K (2019) Measuring Acceptance Level of Online Service for Business Permit in Surabaya using Technology Acceptance Model. In: 11th ISIEM (International Seminar on Industrial Engineering & Management, 27 - 29 November 2018, Makassar.

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Abstract

Surabaya is known nationally as the pioneer of e-government in Indonesia, as time goes Surabaya’s e-government started to provide online services for permits and licenses. One of the service that they provide is business license known as Surat Izin Usaha Perdagangan/Tanda Daftar Perusahan. With this service, citizens are able to take care of such licenses online. This research discussed about citizen’s level of acceptance of the online service and identifying factors that influence the acceptance of online SIUP/TDP in Surabaya using Technology Acceptance Model (TAM). The factors that influenced the acceptance level were measured through questionnaire survey for 100 respondents who already experienced the service. The data is then analysed through structural equation modelling (SEM). The result shown that 8 of 9 hypotheses are failed to be rejected. Three solutions can be proposed to improve the level of acceptance of the service namely: animated guidance, better socialization campaign, and scheduled site maintenance.

Item Type:	Conference or Workshop Item (Paper)
Uncontrolled Keywords:	E-government, Level of Acceptance, Technology Acceptance Model, Structural Equation Modeling
Subjects:	T Technology > TA Engineering (General). Civil engineering (General)
Divisions:	Faculty of Engineering > Department of Industrial Engineering
Depositing User:	I MADE RONYASTRA
Date Deposited:	22 Jul 2019 09:02
Last Modified:	10 Apr 2023 01:44
URI:	http://repository.ubaya.ac.id/id/eprint/35154

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