Perceived Kansei and Performance-based Usability Impact on Satisfaction for Web-based Applications

Hartono, Markus (2019) Perceived Kansei and Performance-based Usability Impact on Satisfaction for Web-based Applications. International Conference on Informatics, Technology and Engineering 2019, 703 (011001). pp. 1-6.

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Kansei Engineering has been applied intensively for product design and development considering the deepest layer of customer needs, known as Kansei, which is related to emotional need or affect. This method has been extended into service design and innovation. It has been shown that Kansei’s impact on customer loyalty is equally important as that of cognition or performance. A recent research in investigating the proportional effect of Kansei and performance on usability measurement for e-services has been conducted. It shows that both Kansei and performance is found to be equally significant as well. Then, a question is raised, whether they are antecedent of customer satisfaction. This study is proposed to investigate both perceived Kansei-based and performance-based usability measures on satisfaction. Both theoretical and practical implication is highly expected due to the growth of more human-computer interaction (HCI) features and services nowadays. A proposed applicative framework followed by an empirical study on how the perceived Kansei and performance-based usability impact on satisfaction for web-based applications is discussed.

Item Type: Article
Subjects: T Technology > TA Engineering (General). Civil engineering (General)
Divisions: Faculty of Engineering > Department of Industrial Engineering
Depositing User: Markus Hartono 61124
Date Deposited: 03 Feb 2020 04:50
Last Modified: 03 Feb 2020 04:50

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