Hartono, Markus (2021) Kansei Engineering and Self Determination Theory (SDT) for Sustainable Service Design: An Empirical Study on Coworking Space. In: 11th Annual International Conference on Industrial Engineering and Operations Management, IEOM 2021, Virtual, Online, 7 March 2021 - 11 March 2021, 263559, 7 March 2021 - 11 March 2021, Singapore.
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Abstract
This study introduces more updated Kansei Engineeirng (KE) framework and application taken into account more sustainable service design which is co-working space. The update of KE brings along the Self Determination Theory (SDT) in investigating Kansei (emotional needs) and service attributes as it promotes more individual-based approach in terms of customer basic psychological needs. More individual-based psychological needs refer to more emotional satisfaction. An application framework followed by an illustrative case study in coworking space setting and discussion is provided. Practical implication is attached as well.
| Item Type: | Conference or Workshop Item (Paper) |
|---|---|
| Subjects: | T Technology > TA Engineering (General). Civil engineering (General) |
| Divisions: | Faculty of Engineering > Department of Industrial Engineering |
| Depositing User: | Markus Hartono 61124 |
| Date Deposited: | 13 Sep 2021 00:04 |
| Last Modified: | 13 Sep 2021 05:01 |
| URI: | http://repository.ubaya.ac.id/id/eprint/40280 |
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