English Competence and Self-Efficacy of Hotel Front-Liners: A Snapshot of Hotel Industry during Pandemic Outbreak

Datu, Yerly Arnold and Chandra, Iwan and Satrio, Carol Linggo and Khasanah, Isnaini Faridatul and Halima, Siti (2022) English Competence and Self-Efficacy of Hotel Front-Liners: A Snapshot of Hotel Industry during Pandemic Outbreak. Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences, 5 (2). pp. 11742-11754. ISSN 2615-1715(Print); 2615-3076 (Online)

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Abstract

This study aimed at describing the English competence and self-efficacy of hotel front-liners by employing descriptive qualitative research with a case-study as its approach. 14 participants were involved. 50-item test, 10-item self-efficacy questionnaire and 15-item additional questionnaire served as source of information were analyzed on the basis of each category made. Results showed some categories of score range found: ≥80, 70-79, 60-69, 50-59, 50≤. Those with a score range of ≥80 received the highest percentage: 46.2%. Meanwhile, there were at least 23.1% of the participants with a score range of 70-79. A score range of 60-69 received 15.4% of the participants. In the meantime, 7.7% of the participants were in a score range of 50-59. Lastly, it was also found 7.7% of the participants were in a score range of 50≤. For self-efficacy, 4 specific situations were recorded with high percentages. The first was they felt certain to handle their nervousness when facing foreign guests with 69.2%. Secondly, the participants, 69.2%, felt doubtful when applying good organization of ideas. Thirdly, feeling doubtful, 61.5% took place when facing difficult or tough topics with customers. Lastly, 61.5% of the participants experienced the same feeling of doubts as they applied good grammar in their speaking.

Item Type: Article
Uncontrolled Keywords: english competence; self-efficacy; hotel front-liners; foreign guests
Subjects: H Social Sciences > HB Economic Theory
P Language and Literature > PE English
Divisions: Polytechnic > Diploma in Foreign Business Language
Depositing User: Ester Sri W. 196039
Date Deposited: 23 May 2022 04:34
Last Modified: 23 May 2022 04:34
URI: http://repository.ubaya.ac.id/id/eprint/41886

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