Customer Satisfaction and Revisit Intention Modeling for Dining Restaurants in Surabaya

Purwanto, Dhimas Aditya Putera and Rahayu, Siti and Megawati, Veny (2022) Customer Satisfaction and Revisit Intention Modeling for Dining Restaurants in Surabaya. In: Proceedings of the 19th International Symposium on Management (INSYMA 2022), 19-20th May 2022, The Patra Hotel and Resort, Kuta-Bali.

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Abstract

This study aims to determine the effect of Modeling Customer Satisfaction on Revisit Intention at a dining restaurant in Surabaya. The research model using structural equations was tested with partial least squares (PLS) on 267 respondents from dining restaurants in Surabaya. This study shows that the antecedent of customer satisfaction has a significant positive effect on customer satisfaction. This study shows that the antecedent of customer satisfaction has a significant positive effect on customer satisfaction. Variety Seeking Tendency, Trust, and Restaurant Reputation positive affect Revisit Intention. Service Quality and Food Quality have no significant effect on Customer Satisfaction. Atmospherics, Other Customers, and Perceived Value significantly affect Customer Satisfaction.

Item Type:	Conference or Workshop Item (Paper)
Uncontrolled Keywords:	customer satisfaction, revisit intention, dining restaurant
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	Faculty of Business and Economic > Department of Management
Depositing User:	Ester Sri W. 196039
Date Deposited:	13 Jul 2022 02:55
Last Modified:	25 Jun 2025 04:05
URI:	http://repository.ubaya.ac.id/id/eprint/42104

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