Analysis of Critical Success Factors (CSF) in the Quality Assurance Project of PT. SVM

Aziiza, Arizia Aulia and Amalia, Karina Nine (2022) Analysis of Critical Success Factors (CSF) in the Quality Assurance Project of PT. SVM. INFORMAL: Informatics Journal, 7 (2). pp. 100-108. ISSN 2503-250X

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Abstract

A development project of quality assurance is always planned to achieve a successful and satisfactory final project result. Many factors affect a quality assurance project's ability to achieve a successful final project result, called the Critical Success Factors. Conducting critical success factor analysis requires the company appropriate for the research, PT. SVM was selected as the subject of research. This research analyzes the Critical Success Factors (CSF) at PT. SVM in handling university quality assurance development projects in various cities in Indonesia. The research stages are the initial interview, literature review, data analysis and verification, and determining the result. The results of the CSF analysis in the literature matched with the verification results of CSF-related interviews. Based on 25 CSFs analyzed from the literature review, 23 CSFs were used in PT. SVM, and 2 CSFs were not obtained from the verification process at PT. SVM. Twenty-three factors are considered to determine the success of the quality assurance project at PT. SVM. This factor will be able to handle failures that occur by maximizing the success factors that have been analyzed. PT. SVM always carries out the organization of the people involved in the project. Project team skills and knowledge are essential not to burden other teams and to build effective direct communication. A project completed on time indicates success, teamwork, and the clear goal of the project, and teamwork is carried out directly, admonishing each other between the PIC and the project team. The PIC, or project manager, has an important role in PT.SVM in organizing the project and maximizing the 23 CSFs that have been analyzed

Item Type:	Article
Uncontrolled Keywords:	critical success factor (CSF), quality assurance, IT project
Subjects:	T Technology > T Technology (General)
Divisions:	Faculty of Engineering > Department of Informatic
Depositing User:	ARIZIA AULIA AZIIZA
Date Deposited:	10 Feb 2023 08:43
Last Modified:	10 Feb 2023 08:43
URI:	http://repository.ubaya.ac.id/id/eprint/43284

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