Urban Public Perceptions and Usage of the 'Wira-Wiri Suroboyo' Feeder: Insights from the Theory of Planned Behavior

Pamula, Gisela Geraldine and Christy, Hilary and Syahnufi, Chiara Hanifah and Natalia, Johanna and Tondok, Marselius Sampe (2025) Urban Public Perceptions and Usage of the 'Wira-Wiri Suroboyo' Feeder: Insights from the Theory of Planned Behavior. Psychological Research on Urban Society, 8 (2). pp. 147-156. ISSN 2620-3960; E-ISSN 2615-8582

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Abstract

Traffic congestion is a major transportation issue in Surabaya, prompting the city government to introduce solutions such as the "Wira-Wiri Suroboyo" feeder service. While the Theory of Planned Behavior (TPB) has been widely used to explain public transportation use, it has not yet been applied to this context. To fill this lacuna, this study used TPB to explore the public perceptions of the Surabaya to use or not using the "Wira-Wiri Suroboyo" feeder. A qualitative approach was used with six purposively selected participants. Data were gathered through interviews and analyzed using interactive techniques. The research findings indicate that the reasons for using or not usingvthe "Wira-Wiri Suroboyo" feeder are significantly influenced by positive or negative evaluations ofvthe feeder, the influence of significant others, and the perceived ease or difficulty of accessing thev"Wira-Wiri Suroboyo" feeder. The participants recommended improvements, such as expandingvroutes, adjusting schedules, enhancing app use, and improving infrastructure and facilities. Thesevinsights can help the government improve the effectiveness of the service and contribute to easingvtraffic congestion.

Item Type:	Article
Uncontrolled Keywords:	Congestion, public transportation, Surabaya, theory of planned behavior, urban public transportation, "Wira-Wiri Suroboyo" feeder
Subjects:	B Philosophy. Psychology. Religion > BF Psychology
Divisions:	Faculty of Psychology > Department of Psychology
Depositing User:	Marcelius Sampe Tondok 207017 - 5160
Date Deposited:	28 Oct 2025 03:42
Last Modified:	28 Oct 2025 03:42
URI:	http://repository.ubaya.ac.id/id/eprint/49747

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