Prior and Future Research on Quality-Driven Product Service Systems: A Literature Review

Wahyudi, Rahman Dwi and Singgih, Moses Laksono and Suef, Mokh (2022) Prior and Future Research on Quality-Driven Product Service Systems: A Literature Review. In: ICONETSI '22: Proceedings of the 2022 International Conference on Engineering and Information Technology for Sustainable Industry, September 21-22, 2022, Alam Sutera, Tangerang.

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Abstract

The role of services in manufacturing is increasing. Service becomes a value addition to the products offered. A product-service system (PSS) is a tangible manifestation of the integration of services and products. However, the integration of products and services must still ensure the quality of PSS. This paper aims to review the devel- opment of research related to the quality of PSS where products and services are considered as an integral part of the integration results. Previous research investigations were carried out by collect- ing journals discussing PSS. The quality of PSS was then discussed, and its mapping to the quality dimension. The mapping shows the research clusters that can be examined for emerging trends in research and potential future research. Those potential future researches are related to the dimension of reliability, durability, serviceability, aesthetic, and perceived quality.

Item Type:	Conference or Workshop Item (Paper)
Uncontrolled Keywords:	The quality of PSS, PSS future research, literature review
Subjects:	T Technology > T Technology (General)
Divisions:	Faculty of Engineering > Department of Industrial Engineering
Depositing User:	Ester Sri W. 196039
Date Deposited:	28 Apr 2026 08:05
Last Modified:	28 Apr 2026 08:05
URI:	http://repository.ubaya.ac.id/id/eprint/50680

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