From Work Engagement to Intrapreneurial Initiative? A Comparative Look at Supervisory Baristas in a Franchise versus an Independent Coffee Shop

Mensana, Ferdinal and Setyawan, Jefri (2026) From Work Engagement to Intrapreneurial Initiative? A Comparative Look at Supervisory Baristas in a Franchise versus an Independent Coffee Shop. Jurnal Entrepreneur dan Entrepreneurship, 15 (2). pp. 16-30. ISSN 2302-1802 (In Press)

PDF JEE_Jefri Setyawan.pdf - Accepted Version Restricted to Registered users only Download (8MB) | Request a copy

Abstract

This exploratory qualitative study aims to examinehow supervisoryor managerial baristas experience work engagement, perceive job resources and organizational conditions, and describe proactive initiatives across two coffee-shop cases in Surabaya, Indonesia: afranchise coffee shop and anindependent, non-franchise coffee shop. The Job Demands-Resources (JD-R) model provides the primary theoretical lens. Intrapreneurial initiative is treated as conceptually distinct from work engagement and refers to self-initiated, organization-directed efforts to improve products, services, or business practices within an existing venture. Four supervisoryor managerial baristas participated, two from each case. Data were generated through semi-structured interviews and contextual workplace observation and analyzed using a hybrid thematic methodthat combined JD-R-informed sensitizing concepts with inductive coding of unanticipated patterns. Five themeswere developed: learning opportunities and job resources; appreciation and emotional strain; supportive leadership and role expansion; cross-case differences in structure and discretion; and proactive initiative beyond routine role requirements. The results show thatthe franchise setting provided clearer structure, career pathways, and operational predictability. In contrast, the independent setting enabled closer owner relationships and greater discretion for experimentation. Participants also reported initiatives including promotions, delivery services, and menu development. These findings do not establish a new construct or generalize across franchise and independent coffee shops. Rather, they suggest an exploratory pathway through which job resources and engagement may coincide with intrapreneurial initiative among supervisory frontline employees in small service ventures.

Item Type:	Article
Subjects:	B Philosophy. Psychology. Religion > BF Psychology H Social Sciences > HB Economic Theory
Divisions:	Faculty of Psychology > Department of Psychology
Depositing User:	JEFRI SETYAWAN
Date Deposited:	21 Oct 2026 06:35
Last Modified:	26 Oct 2026 02:18
URI:	http://repository.ubaya.ac.id/id/eprint/51390

Actions (login required)

View Item