Items where Author is "Johannes, Victoria Detra"

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Number of items: 2.

Conference or Workshop Item

Johannes, Victoria Detra and Indarini, Indarini and Margaretha, Silvia (2018) Usability, customer satisfaction, service, and trust towards mobile banking user loyalty. In: Proceedings of the 15th International Symposium on Management (INSYMA 2018), March 1st 2018, Chonburi, Thailand.

Undergraduate thesis

Johannes, Victoria Detra (2017) Pengaruh Usability, Customer Satisfaction, Customer Service Dan Trust Terhadap Loyalty Pengguna Mobile Banking Di Surabaya. [Undergraduate thesis]

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