Items where Author is "Kurniawan, Ervina"

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Sari, Yenny and Rosiawan, Muhammad and Kurniawan, Ervina (2009) Aplikasi Metode Kano dan TRIZ untuk Peningkatan Kualitas Layanan (Studi Kasus: PT Angkasa Pura 1-Bandara Juanda Surabaya). Proceedings 5th. National Industrial Engineering Conference 2009. pp. 269-278. ISSN 1412-3525

Kurniawan, Ervina (2007) Integrasi Metode Kano dan Triz untuk Peningkatan Kualitas Layanan di PT. Angkasa Pura-1 Juanda Surabaya. [Undergraduate thesis]

Kurniawan, Ervina (2007) Integrasi Metode Kano dan Triz untuk Peningkatan Kualitas Layanan di PT. Angkasa Pura-1 Juanda Surabaya. [Undergraduate thesis]

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