Sugianto, Charles and Hartono, Markus and Sari, Yenny (2024) Integrating SEM, Markov Chain, and TRIZ in Customer Loyalty Management and Enhancement (A Case Study in the Bina Mitra Sejahtera Cooperative Probolinggo, East Java). In: Proceedings of the International Symposium on Management (Volume 21, 2024), 15-16 May 2024, Universitas Surabaya.
Sugianto, Charles (2022) Integrasi Structural Equation Modeling, Markov Chain, dan Theory For Inventive Problem Solving dalam Pengelolaan Peningkatan Loyalitas Nasabah di Koperasi Bina Mitra Sejahtera Probolinggo, Jawa Timur. [Undergraduate thesis]