Susanto, Felicia and Soeherman, Bonnie (2019) Rancangan Konseptual Gamifikasi Untuk Mengatasi Masalah Turnover Karyawan dan Keterlibatan Karyawan di Restoran Adelia Cafe ‘N Resto. In: Seminar Nasional Manajemen dan Call Paper (SENIMA 4), 5 Oktober 2019, Hotel Ibis Styles Jln. Jemursari, Surabaya. (Submitted)
Susanto, Felicia (2019) Faktor-Faktor yang Mempengaruhi Attitude Towards Halal Cosmetic Products dan Purchase Intention Wanita Muslim di Surabaya. [Undergraduate thesis]
Susanto, Felicia (2019) The Conceptual Design of Gamification to Overcome The Problems of Employee Turnover and Employee Engagement in Adelia Cafe ‘N Resto. Universitas Surabaya, Surabaya. (Unpublished)
Susanto, Felicia (2016) The Antecedents of Customer Satisfaction on Intention to Complain at Online Shopping. [Undergraduate thesis]
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