Items where Author is "Tanjung, Jenu Wijaya "

Conference or Workshop Item

Darmasetiawan, Noviaty Kresna and Tanjung, Jenu Wijaya (2005) PERANAN PSIKOLOGI LAYANAN DALAM MEMBANGUN KEPUASAN, KEPERCAYAAN DAN KOMITMEN PELANGGAN MELALUI CUSTOMER RELATIONSHIP MARKETING. In: Proceeding 2nd Annual Symposium on Management : Achieving Excellence through Service Management, 16 -17 March 2005, Universitas Surabaya.