Items where Author is "Tjahjono, Martinus Arief Tirto "

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Tjahjono, Martinus Arief Tirto (2000) Studi Perbedaan Antara Harapan Nasabah Atas Kualitas Layanan Bank Lippo Jemursari Surabaya dan Persepsi Atas Kualitas Yang Dirasakan. Masters thesis, University of Surabaya.

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