Online Claim and Guarantee Mechanism for Electronics Peripheral in Urban Country

Liliana, Liliana and Handani, Felix and Soesanto, Daniel and Louk, Maya Hilda Lestari (2023) Online Claim and Guarantee Mechanism for Electronics Peripheral in Urban Country. In: Proceedings of the 4th International Conference on Informatics, Technology and Engineering 2023 (InCITE 2023), 14-15 September 2023, Yogyakarta.

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Abstract

According to consumer protection law, business actors must provide good services, including post-transaction services. Most of the current warranty claim process is still done conventionally, where consumers must come to the store to bring their documents and goods and ask the officer for the repair process. Analytical results showed that 45% of consumers needed to realize the importance of the warranty card, so they did not store it properly. Consumers need help finding good quality repair services when the claim process is rejected. Moreover, the repair service provider needed a suitable platform to market its business. Therefore, this research was conducted to build a system to assist with the warranty claim process and search for repair services for consumer needs. The application was implemented using MySQL and PHP. As a result, SERVQUAL all types of users showed a good response. Company officers were able to trace warranty data and process claims. Repair service providers receive good appraisals of their work, which affects their business's promotion. Consumers feel helped regarding warranty card storage, transparent claims process, and repair services suggestions based on the damage to their electronic goods.

Item Type:	Conference or Workshop Item (Paper)
Uncontrolled Keywords:	After-sales service, Electronics peripherals, Online guarantees claim, Repair service
Subjects:	Q Science > QA Mathematics > QA76 Computer software
Divisions:	Faculty of Engineering > Department of Informatic
Depositing User:	LILIANA
Date Deposited:	18 Jul 2023 06:50
Last Modified:	12 Sep 2024 08:57
URI:	http://repository.ubaya.ac.id/id/eprint/44516

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