Items where Author is "Eka Sari Soesanto, Vony"

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Eka Sari Soesanto, Vony (2000) Analisis Servqual (GAP 1,2,3,5) Dalam Perencanaan Strategi Kualitas Layanan di Cafe Excelso Surabaya Plaza. [Undergraduate thesis]

Eka Sari Soesanto, Vony (2000) Analisis Servqual (GAP 1,2,3,5) Dalam Perencanaan Strategi Kualitas Layanan di Cafe Excelso Surabaya Plaza. [Undergraduate thesis]

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