Hariyanto, Maria Aletta Dei and Anandya, Dudi (2021) The Significance Of Service Quality On Customer Loyalty With Corporate Image And Customer Satisfaction As Mediators. Journal Management and Business, 20 (2). pp. 11-26. ISSN 1412-3789; e-ISSN: 2477-1783
Hariyanto, Maria Aletta Dei (2021) Peran Corporate Image dalam Membentuk Customer Loyalty Melalui Customer Satisfaction pada Restoran Boncafe. Masters thesis, University of Surabaya.
Hariyanto, Maria Aletta Dei (2017) Analisis Faktor Pembentuk Kualitas ProdukThe Body Shop. [Undergraduate thesis]