Items where Author is "Liem, Siu Lan"

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Liem, Siu Lan and Nugroho, J.L. Eko (2019) Management Commitment To Service Quality And Service Recovery Performance Of Customer Service Officer At PT Bank Central Asia, Tbk - Surabaya-Indonesia. In: 16th International Symposium on Management (INSYMA 2019), 4-6 March 2019, Manado.

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