Items where Author is "Liem, Siu Lan"

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Conference or Workshop Item

Liem, Siu Lan and Nugroho, J.L. Eko (2019) Management Commitment To Service Quality And Service Recovery Performance Of Customer Service Officer At PT Bank Central Asia, Tbk - Surabaya-Indonesia. In: 16th International Symposium on Management (INSYMA 2019), 4-6 March 2019, Manado.

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