Items where Author is "Hartono, Markus"

Hartono, Markus and Ronyastra, I Made and Baredwan, Abdullah and Fajrin, Tania Aisyah (2024) Kansei Engineering Mining For Service Quality Design Konsep & Studi Kasus. [Copyright]

Hartono, Markus and Ronyastra, I Made and Baredwan, Abdullah and Fajrin, Tania Aisyah (2024) Kansei Engineering Mining for Service Quality Design: Konsep & Studi Kasus. Direktorat Penerbitan dan Publikasi Ilmiah Universitas Surabaya. ISBN 978-623-8038-51-0

Hairunnas, Hairunnas and Suci, Inayah Putri and Hartono, Markus (2024) SET MEJA KUR5SI. [Industrial Design]

Sugianto, Charles and Hartono, Markus and Sari, Yenny (2024) Integrating SEM, Markov Chain, and TRIZ in Customer Loyalty Management and Enhancement (A Case Study in the Bina Mitra Sejahtera Cooperative Probolinggo, East Java). In: Proceedings of the International Symposium on Management (Volume 21, 2024), 15-16 May 2024, Universitas Surabaya.

Kharisma, Donna and Hartono, Markus (2024) Designing Order Picking System Efficiency by Combining Four Planning Problems and its Influence on Picker Blocking with RFID. In: 2023 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM), 18 - 21 December 2023, Singapore.

Suhartanto, Paulus Eddy and Hartono, Markus and Christian, Frikson (2023) How Does Psycap Encourage Increased Lecturer Affective Commitment? Revealing The Role of Authentic Leadership. Journal of Educational, Health and Community Psychology (JEHCP), 12 (4). pp. 903-923. ISSN 2088-3129; E-ISSN 2460-8467

Hartono, Markus (2023) Affective-based Human Factors Design: Design Thinking & Sustainability Approach. In: Proceedings of the 4th International Conference on Informatics, Technology and Engineering 2023 (InCITE 2023), 14-15 September 2023, Yogyakarta.

Kharisma, Donna and Hartono, Markus (2023) Warehouse Safety in Order Picking. In: Proceedings of the 4th International Conference on Informatics, Technology and Engineering 2023 (InCITE 2023), 14-15 September 2023, Yogyakarta.

Parung, Christabel Annora Paramita and Hartono, Markus and Herdiana, Wyna and Waluyo, Prayogo Widyastoto and Sujatmiko, Guguh and Jaya, Brian Kurniawan (2023) Reviving Indonesian Panji Tales in Modern Fashion Product Design with Augmented Reality. In: International Conference On Industrial, Enterprise, And System Engineering: Collaboration of Science, Technology, and Innovation Toward Sustainable Development, AIP Conference Proceedings, Volume 2693, Issue 1, 16 December 2021, Bandung.

Hartono, Markus and Prayogo, Dina Natalia and Ronyastra, I Made and Baredwan, Abdullah (2023) Kansei engineering with online review mining methodology for robust service design. Theoretical Issues in Ergonomics Science. ISSN 1463-922X; E-ISSN: 1464-536X

Sofiah, Diah and Hartono, Markus and Christian, Frikson (2023) How Does Transformational Leadership Boost OCB among Millennial Lecturer? Unveiling the Empowering Role of Self-Efficacy. Journal of Educational, Health, and Community Psychology (JEHCP), 12 (3). pp. 735-753. ISSN 2088-3219 ;E-ISSN 2460-8467

Ardilla, Amanda Sandy and Hartono, Markus (2023) Framework of Service Quality Evaluation in Supply Chain Management Using Integration of SERVQUAL, Kano and QFD in Cigarette Company XYZ: A Literature Review. In: 13th International Seminar on Industrial Engineering and Management: AIP Conference Proceedings 2485, 28 July 2021, Bandung.

Ula, Tin Nur Zahrotul and Hartono, Markus and Zahro, Siti and Juniati, Ninik (2023) Analisis Visual Pencairan Gletser Untuk Proses Stilasi Pada Tekstil Manipulation. Home Economics Journal, 7 (1). pp. 24-31. ISSN 2579-4272; E-ISS 2579-4280

Hartono, Markus (2023) Kreativitas dan Pembelajaran di Masyarakat 5.0: Belajar dari Dunkin’ Donuts. In: The Race is On - Bagaimana Momen Magis Teknologi dan Generasi. Tech-Savvy Memaksa Pendidikan Tinggi Berubah. Direktorat Penerbitan dan Publikasi Ilmiah Universitas Surabaya, pp. 88-103. ISBN 978-623-8038-14-5

Hartono, Markus and Jaya, Brian Kurniawan and Prianka, Dian and Parung, Christabel Annora Paramita and Viviany, Viviany (2023) Awareness of 3D Body-Scanning and Prospective Update of Indonesian Anthropometry for Virtual Fashion Design. J@ti Undip: Jurnal Teknik Industri, 18 (1). pp. 1-11. ISSN 2502-1516

Sofiah, Diah and Hartono, Markus and Christian, Frikson (2023) The Effect Of Self-Efficacy And Meaningfulness Of Work On Organizational Citizenship Behavior Of Millennial Lecturers: The Role Of Work Engagement. Journal of Positive School Psychology (JPSP), 7 (1). pp. 243-258. ISSN 2717-7564

Hartono, Markus and Prayogo, Dina Natalia and Saylendra, Gusti Anandia (2022) Integration of Text Mining, Railqual, Kano model, and Kansei Engineering for Train Service Excellence. In: IEEE International Conference on Industrial Engineering and Engineering Management (IEEE IEEM) 2022, 07-10 December 2022, Kuala Lumpur, Malaysia.

Sofiah, Diah and Hartono, Markus and Christian, Frikson (2022) Peran Work Engagement Pada Hubungan Kepemimpinan Transformasional Dengan Organizational Citizenship Behavior Dosen Milenial. Jurnal Psikologi Teori dan Terapan, 13 (2). pp. 180-194. ISSN 2087-1708; E-ISSN 2597-9035

Hartono, Markus and Prayogo, Dina Natalia and Candra, Feby Juana (2022) Integrated Text Mining and Kansei Engineering Methodology for Excellent Amusement Park Services. In: The 3rd Asia Pacific International Conference on Industrial Engineering and Operations Management, Johor Bahru, Malaysia, September 13-15, 2022.

Kusumo, Argo Hadi and Ronyastra, I Made and Hartono, Markus and Sofian, Andrew (2022) Analisis Penempatan Iklan dan Logo Sponsor pada Acara Olahraga dengan Teknologi Eye Tracking. Jurnal Inovasi Bisnis dan Manajemen Indonesia, 5 (4). pp. 475-488. ISSN 2614-0462 (Online)

Krisdinanto, Nanang and Hartono, Markus and Sujatmiko, Guguh (2022) Industri Oranye - Menakar Potensi Industri yang Menggunakan Kreativitas sebagai Bahan Bakar Ekonomi Abad XXI. Direktorat Penerbitan dan Publikasi Ilmiah Universitas Surabaya. ISBN 978-623-6373-98-9

Hartono, Markus (2022) Kansei engineering and product-service systems (KEPSS) integrative framework for customer-centered experience. In: INTERNATIONAL CONFERENCE ON INFORMATICS, TECHNOLOGY, AND ENGINEERING 2021 (InCITE 2021): Leveraging Smart Engineering, 25 - 26 August 2021, Surabaya, Indonesia (Virtual/Online).

Hartono, Markus (2022) Affective Engineering in Services: a Way to More Human-Centric Approach. In: The Second Asia Pacific International Conference on Industrial Engineering and Operations Management Surakarta, Indonesia, September 14-16, 2021, September 14-16, 2021, Surakarta, Indonesia (Online).

Hartono, Markus and Ronyastra, I Made and Fajrin, Tania Aisyah (2022) Human-Side Emotional Service Design for Experience-Centric Amusement Park. In: The Second Asia Pacific International Conference on Industrial Engineering and Operations Management Surakarta, Indonesia, September 14-16, 2021, September 14-16, 2021, Surakarta, Indonesia (Online).

Hartono, Markus (2022) Kansei Engineering and Design Thinking Methodology for Product/Service Design. In: The Second Asia Pacific International Conference on Industrial Engineering and Operations Management Surakarta, Indonesia, September 14-16, 2021, September 14-16, 2021, Surakarta, Indonesia (Online).

Sofiah, Diah and Hartono, Markus and Christian, Frikson (2022) Millennial’s Organizational Citizenship Behavior (OCB): A Literature Review. In: Proceedings of the Interdisciplinary Conference of Psychology, Health, and Social Science (ICPHS 2021), 27th-28th November 2021, Makasar.

Hartono, Markus and Santoso, Amelia and Prayogo, Dina Natalia and Salsabila, Aisyah (2022) Kansei-based Mining and Robust Design for Internet Service Provider. In: 2021 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM), 13 - 16 December 2021, Singapore (online).

Hartono, Markus and Herdiana, Wyna and Waluyo, Prayogo Widyastoto (2022) Cipta Karya Batik Panji. Direktorat Penerbitan Publikasi Ilmiah UBAYA, Surabaya. ISBN 9786236373910

Hartono, Markus (2021) Kansei Engineering and Self Determination Theory (SDT) for Sustainable Service Design: An Empirical Study on Coworking Space. In: 11th Annual International Conference on Industrial Engineering and Operations Management, IEOM 2021, Virtual, Online, 7 March 2021 - 11 March 2021, 263559, 7 March 2021 - 11 March 2021, Singapore.

Hartono, Markus and Kusumo, Argo Hadi and Asikin, Dwilita Aprilin (2021) Affective – Cognitive – Usability (ACU) Model Incorporating Eye Tracking Analysis for Redesigning the e-Commerce Website. In: Proceedings of the 21st Congress of the International Ergonomics Association (IEA 2021), June 14-18, 2021, Canada.

Sari, Yenny and Hidayatno, Akhmad and Suzianti, Amalia and Hartono, Markus and Susanto, Harman (2021) A Corporate Sustainability Maturity Model for Readiness Assessment: A Three-step Development Strategy. International Journal of Productivity and Performance Management, 70 (5). pp. 1162-1186. ISSN 1741-0401

Suhartanto, Paulus Eddy and Hartono, Markus and Christian, Frikson (2021) Perceptions of Communication Organizational - Family and Authentic Leadership. In: Proceedings of the International Conference on Psychological Studies (ICPSYCHE 2020), 20 - 21 October 2020, Faculty of Psychology, Universitas Diponegoro.

Ronyastra, I Made and Kusumo, Argo Hadi and Hartono, Markus and Tantoisworo, Evan Sugianto (2021) Designing sweet biscuits packaging by considering the level of attractiveness based on eye tracking data. In: Joint International Conference of The 2nd International Conference on Industrial and System Engineering (IConISE) and The 7th Annual Conference on Industrial and System Engineering (ACISE), 22th-23th July 2020, Surabaya, Indonesia.

Hartono, Markus (2021) The development of Kansei-based mining model for robust service design. In: Joint International Conference of The 2nd International Conference on Industrial and System Engineering (IConISE) and The 7th Annual Conference on Industrial and System Engineering (ACISE) , 22th-23th July 2020, Surabaya, Indonesia.

Hartono, Markus and Raharjo, Hendry and Ronyastra , I Made (2021) What difference does the gig mobility service make in the workers’ human needs structure? International Journal of Industrial Ergonomics, 82. ISSN 0169-8141

Universitas Surabaya (2020) Alat Peraga Biologi - Hydros. EC00202041342.

Jennifer, Jennifer and Hartono, Markus (2020) New Product Development with Kano Model to Support Supply Chain Performance of Jewelry Industry in Indonesia. In: The 2020 1st International Conference on Engineering and Information Technology for Sustainable Industry, Tangerang, Indonesia (ICONETSI 2020), 28 - 29 September 2020, Tangerang, Indonesia.

Hartono, Markus (2020) The modified Kansei Engineering-based application for sustainable service design. International Journal of Industrial Ergonomics, 79. ISSN 0169-8141

Hartono, Markus and Tjahjoanggoro, Antonius Johanes and Sampe Tondok, Marselius and Hapsari, Indri (2020) Ergo-Biopsychosocial Approach to Support the Quality of Life of Small Housing Inhabitants. Jurnal Teknik Industri: Jurnal Keilmuan dan Aplikasi Teknik Industri, 22 (1). pp. 25-36. ISSN 1411-2485(Print); 2087-7439(Online)

Hartono, Markus and Tjahjoanggoro, A. J. and Tondok, Marselius Sampe and Hapsari, Indri (2020) Ergo-Biopsychosocial Approach to Support the Quality of Life of Small Housing Inhabitants. JurnalTeknik Industri, 22 (1). pp. 25-36. ISSN 1411-2485 print; 2087-7439 online

Hartono, Markus (2020) Kansei mining-based in services sebagai alternatif pengembangan metodologi affective design. Keluwih: Jurnal Sains dan Teknologi, 1 (1). pp. 63-68. ISSN 2721-2432

Hartono, Markus and Tjahjoanggoro, A. J. and Sampetondok, Marselius and Hapsari, Indri (2019) Biopsychosocial Assessment and Ergonomics Intervention for Sustainable Living: A Case Study on Flats. In: IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) 2019, 15-18 December, 2019, Macau.

Sampouw, Natasya Gabriella Regina and Hartono, Markus (2019) The Role of Ergonomics in Suporting Supply Chain Performance in Manufacturing Companies: a Literature review. In: InCITE 2019 (International Conference on Informatics, Technology and Engineering), 22-23 August 2019, Kuta, Bali.

Hartono, Markus and Sampouw, Natasya Gabriella Regina (2019) The Role of Ergonomics in Suporting Supply Chain Performance in Manufacturing Companies: a Literature review. In: International Conference on Informatics, Technology and Engineering 22–23 August 2019, Bali, Indonesia, 22-23 August 2019, Bali.

Kusumo, Argo Hadi and Hartono, Markus (2019) The evaluation of academic website using eye tracker and UEQ: a case study in a website of xyz. IOP Conf. Series: Materials Science and Engineering, 703 (012049). pp. 1-7. ISSN 17578981

Universitas Surabaya (2019) Bernoulli Box. EC00202041341.

Universitas Surabaya (2019) Octarion. EC00202041344.

Universitas Surabaya (2019) Camdeja (Alat Peraga Mata Pelajaran Penjaskes Untuk Siswa SMA Kelas 10 Sampai 12). EC00201952812.

Universitas Surabaya (2019) NervEd (Alat Peraga Biologi Untuk Siswa SMA). EC00201952815.

Universitas Surabaya (2019) Playwood (Alat Peraga Belajar Mengenal Angka Dan Berhitung Untuk Anak Berkebutuhan Khusus). EC00201952816.

Kusumo, Argo Hadi and Hartono, Markus (2019) Evaluation of academic website using eye tracker and ueq: a case study in a website of xyz. International Conference on Informatics, Technology and Engineering , 703 (012049). pp. 1-7.

Hartono, Markus (2019) Perceived Kansei and Performance-based Usability Impact on Satisfaction for Web-based Applications. International Conference on Informatics, Technology and Engineering 2019, 703 (011001). pp. 1-6.

Universitas Surabaya (2019) Kitchen Set: Konfigurasi. IDD000056288.

Kusumo, Argo Hadi and Hartono, Markus and Wahyudi, Rahman Dwi (2019) Product design with integration of Kansei engineering and TRIZ to promote sustainable tourism. AIP Conference Proceedings, 2114 (060018). pp. 1-8. ISSN 978-0-7354-1850-9

Hartono, Markus and Setijadi, Setijadi and Norwandi, Lutfi (2019) A conceptual integrative model of Kansei Engineering, Kano and TRIZ towards sustainability in services. Journal of Advanced Research in Dynamical and Control Systems, 11 (5). pp. 385-390. ISSN 1943-023X

Singgih, Singgih and Santoso, Amelia and Hartono, Markus (2019) Penelitian Analisis Pengukuran Dan Perbaikan Warehouse Performance Pada Distribution Center Di PT. X. Calyptra: Jurnal Ilmiah Mahasiswa Universitas Surabaya, 7 (2). pp. 4907-49016. ISSN 2303-8203

Limantoro, Aji and Hartono, Markus and Santoso, Amelia (2019) Perancangan Dan Pengukuran Kinerja Gudang Bahan Baku Di PT.XYZ , Sidoarjo. Calyptra: Jurnal Ilmiah Mahasiswa Universitas Surabaya, 7 (2). pp. 4836-4854. ISSN 2303-8203

Prastawa, Heru and Ciptomulyono, Udisubakti and Singgih, Moses and Hartono, Markus (2019) The effect of cognitive and affective aspects on usability. Theoretical Issues in Ergonomics Science, 20. ISSN 1463-922X (Print), 1464-536X (Online)

Witanto, Rito and Letsoim, Kevin and Pesireron, Jerry and Dammen, Flavianus Frizar and Febianto, M. Wiyan and Hartono, Markus and Wahyudi, Rahman Dwi and Soegiarto, Stefanus and Parung, Joniarto (2019) Camdeja (Alat Peraga Mata Pelajaran Penjaskes Untuk Siswa SMA Kelas 10 Sampai 12). Technical Report. Teknik Industri Universitas Surabaya, Surabaya.

Dewantara, Bagas Surya and Prajonggo, Irawan Dwi and Febrianto, Moch Ivan and ., Verensia and Rosidin, Yuzril Ardhito and Parung, Joniarto and Wahyudi, Rahman Dwi and Hartono, Markus and Soegiarto, Stefanus (2019) NervEd (Alat Peraga Biologi Untuk Siswa SMA). Technical Report. Fakultas Teknik Industri Universitas Surabaya, Surabaya.

Sari, Yenny and Hidayatno, Akhmad and Suzianti, Amalia and Hartono, Markus (2019) A systematic literature review for developing sustainability assessment tool: formulating the state of the art and future direction. IOP Conference Series: Materials Science and Engineering, 703 ((2019)). 012018-012018. ISSN 1757-899X

Hartono, Markus (2018) How Kano’s Performance Mediates Perceived SERVQUAL Impact on Kansei. In: 2018 IEEE International Conference on Industrial Engineering & Engineering Management. IEEE, Singapore, pp. 1568-1572. ISBN 978-1-5386-6786-6

Wahyudi, Rahman Dwi and Hadiyat, Mochammad Arbi and Hartono, Markus (2018) Predicting Service Reliability - Using Survival Analysis of Customer Fuzzy Satisfaction. The Asian Journal of Technology Management, 11 (2). pp. 79-93. ISSN 1978-6956; 2089-791X

Kuncoro, Robby Kurniawan and Magisteria, Nisrina and Apsari, Silvia Tria and Anugrawan, Muhammad Obby and Ilmi, Ziadatul and Wahyudi, Rahman Dwi and Hartono, Markus and Hapsari, Indri (2018) T-Box (Alat Peraga Belajar Titik Koordinat Matematika, Fisika, Dan Ekonomi Untuk Anak Berkebutuhan Khusus). Technical Report. Fakultas Teknik Industri Universitas Surabaya, Surabaya.

Universitas Surabaya (2018) Buku Panduan/Petunjuk: Buku Prototype Furniture Untuk Rumah Susun. EC00201852199.

Universitas Surabaya (2018) Hak Cipta Buku Panduan/Petunjuk: Aplikasi Model Integrasi Kansei Engineering, Servqual,Kano & TRIZ Untuk Peningkatan Kinerja Layanan Logistik. EC00201849603.

Universitas Surabaya (2018) Hak Cipta Buku: Kansei Engineering Di Industri Jasa: Sebuah Pendekatan Ergonomi Kontemporer. EC00201849601.

Universitas Surabaya (2018) Hak Cipta Buku: Kansei Engineering, Kano, & TRIZ For Logistics Service Excellence: Teori Dan Aplikasi. EC00201849602.

Damar, Vicio Rizky and Hartono, Markus (2018) The impact of supply chain partnership and market driven strategy on consumer behavior in buying Vocaloid Hatsune Miku products. MATEC Web of Conferences Volume 204 (2018) International Mechanical and Industrial Engineering Conference 2018 (IMIEC 2018), 204. ISSN 2261-236X

Hartono, Markus and Santoso, Amelia (2018) Kansei Engineering-based Robust Design Model for Logistics Services. In: The 2nd International Mechanical and Industrial Engineering Conference (IMIEC 2018), 30-31 Agustus 2018, Malang.

Krisnanda, Yohanes and Hapsari, Indri and Arlianto, Jeri Agus and Tjahjoanggoro, A. J. and Hartono, Markus and Tondok, Marselius Sampe (2018) Motorcycle Parking Design with Simulation Approach Case Study: Rusunawa Penjaringan Sari 3, Surabaya. In: The 2nd International Conference on Technology, Innovation, Society and Science-to-Business (ICTIS 2018), July 25-26, 2018, Padang, West Sumatera.

Krisnanda, Yohanes and Hapsari , Indri and Arlianto, Jeri Agus and Tjahjoanggoro, A. J. and Hartono, Markus and Sampetondok, Marselius (2018) Motorcycle Parking Design with Simulation Approach Case Study: Rusunawa Penjaringan Sari 3, Surabaya. Matec Web of Conferences : The 2nd International Conferences on Technology, Innovation, Society and Science-to-Business (ICTIS 2018). ISSN 2261-236X

Krisnanda, Yohanes and Hapsari, Indri and Arlianto, Jerry and Tjahjoanggoro, A. J. and Hartono, Markus and Tondok, Marselius Sampe (2018) Motorcycle Parking Design with Simulation Approach Case Study: Rusunawa Penjaringan Sari 3, Surabaya. The 2nd International Conference on Technology, Innovation and Society and Science-to-Business, 2. ISSN 978-602-70570-4-3

Hartono, Markus and Santoso, Amelia and Prayogo, Dina Natalia (2018) Ergonomics-based Kansei Engineering and Kano Model for Public Services Excellence. In: Proceedings of the International Conference on Industrial Engineering and Operations Management, March 6-8, 2018, Bandung, Indonesia.

Stefanus, Abraham and Hartono, Markus (2018) A Framework for Evaluating the Performance of Supply Chain Risk in E-commerce. Proceedings of the International Conference on Industrial Engineering and Operations Management Bandung, Indonesia, March 6-8, 2018. pp. 1887-1894. ISSN 2169-8767 (U.S. Library of Congress)

Universitas Surabaya (2018) Earth Invasion (Papan Permainan Untuk Keilmuan Teknik Industri). EC00201803478.

Universitas Surabaya (2018) Mantra (Papan Permainan Untuk Keilmuan Teknik Industri). EC00201803475.

Universitas Surabaya (2018) Trans Board (Papan Permainan Untuk Keilmuan Teknik Industri). EC00201803479.

Hartono, Markus (2018) Indonesian anthropometry update for special populations incorporating Drillis and Contini revisited. International Journal of Industrial Ergonomics, 64. pp. 89-101. ISSN 0169-8141

Hartono, Markus (2018) Buku Panduan Aplikasi Model Integrasi Kansei Engineering, SERVQUAL, Kano & TRIZ Untuk Peningkatan Kinerja Layanan Logistik. CV Inti Mediatama, Makassar, Surabaya. ISBN 978-602-52225-6

Hartono, Markus and Hapsari, Indri and Tjahjoanggoro, A. J. and Tondok, Marselius Sampe and Wahyudi, Rahman Dwi and Christi, Valentina B. (2018) Buku Prototype Furniture Untuk Rusun. CV Inti Mediatama, Makassar. ISBN 978-602-52225-6

Hartono, Markus (2018) Kansei Engineering di Industri Jasa: Sebuah Pendekatan Ergonomi Kontemporer. Media Nusa Creative , UniMalang. ISBN 978-602-462-138-4

Hartono, Markus and Santoso, Amelia and Prayogo, Dina Natalia and Kusumo, Argo Hadi and Tanugraha, Milka Benita (2018) Kansei Engineering, Kano & TRIZ for Logistics Service Excellence: Teori dan Aplikasi. Graha Ilmu, Yogyakarta. ISBN 978-602-262-795-1

Hartono, Markus and Santoso, Amelia and Tanugraha, Milka Benita and Prayogo, Dina Natalia and Kusumo, Argo Hadi (2018) Kansei Engineering, Kano, & TRIZ for Logistics Service Excellence: Teori dan Aplikasi. Graha Ilmu, Yogyakarta . ISBN 978-602-262-795-1

Puguh, Albert Sugianto and Kurniawan, Very and Sukmawati HD, Nurdiana and Sholihatin, Nur and Nurdin, Adiliana and Wahyudi, Rahman Dwi and Hartono, Markus and Hapsari , Indri (2018) Playwood (Alat Peraga Belajar Mengenal Angka Dan Berhitung Untuk Anak Berkebutuhan Khusus). Technical Report. Fakultas Teknik Industri Universitas Surabaya, Surabaya.

Hartono, Markus and Santoso, Amelia and Prayogo, Dina Natalia (2017) How Kansei Engineering, Kano and QFD can improve logistics services. International Journal of Technology, 8 (6). pp. 1070-1081. ISSN 2086‐9614

Hartono, Markus and Prayogo, Dina Natalia and Santoso, Amelia and ., Ivon (2017) The Extended Framework of Kansei Engineering, Kano and TRIZ Applied to Logistics Services. In: Proceedings of IEEE Industrial Engineering and Engineering Management (IEEE IEEM) International Conference, 10 - 13 December 2017, Singapore.

Hartono, Markus (2017) Pemodelan Kansei Engineering Type I & Kansei Quality Management Untuk Peningkatan Kinerja Layanan Logistik. In: Prosiding Seminar Nasional Teknik Industri (SNTI) dan Seminar Nasional Terpadu Keilmuan Teknik Industri (SATELIT) 2017. Jurusan Teknik Industri Fakultas Teknik Universitas Brawijaya, Malang. ISBN 978-602–73385–2–4

Salim, Lim Bobby and Lianto, Benny and Hartono, Markus (2017) Perancangan Strategi Bisnis dan Pengukuran Kualitas Layanan Retail UD.Senang Jaya Balikpapan, Kalimantan Timur. Calyptra : Jurnal Ilmiah Mahasiswa Universitas Surabaya, 6 (1). pp. 1930-1947. ISSN 2302-8203

Hartono, Markus and Tan, Kay Chuan and Prayogo, Dina Natalia and Santoso, Amelia (2017) An integrative fuzzy Kansei Engineering and Kano model for logistics services. In: International Conference on Informatics, Technology and Engineering 2017 (InCITE 2017), 24-25 August 2017, Bali, Indonesia.

Hartono, Markus (2016) Indonesian Anthropometry Update Through Drillis & Contini Revisited and Structural Equation Modeling Incorporating Children, Adult and Elderly Populations. In: Proceedings of the 2016 IEEE International Conference on Industrial Engineering and Engineering Management. IEEE 2016 International Conference on Industrial Engineering and Engineering Management, Denver, pp. 1-5. ISBN 978-1-5090-3664-6

Hartono, Markus and Wahyudi, Rahman Dwi and Susilo, Andrianto (2016) The applied model of kansei engineering, servqual, kano, and triz considering ergo-sustainability: A case study on international airport services. In: Proceeding 4th SEANES International Conference on Human Factors and Ergonomics in South-East Asia. Faculty of Engineering, University of Indonesia, Bandung. (Submitted)

Herawati, Linda and Hartono, Markus and Mustikasari, Hany (2016) The application of ergonomics aspect and Kansei engineering in designing communication aid for children with autism. International Journal of Human Factors and Ergonomics, 4 (1). pp. 47-59. ISSN 2045-7812

Hartono, Markus (2016) THE EXTENDED INTEGRATED MODEL OF KANSEI ENGINEERING, KANO, AND TRIZ INCORPORATING CULTURAL DIFFERENCES INTO SERVICES. International Journal of Technology, 7 (1). pp. 97-104. ISSN 2086‐9614

Hartono, Markus (2016) Panduan Survei Data Anthropometri. Manual. Teknik Industri Universitas Surabaya, Surabaya.

Hartono, Markus and Gunawan, Linda Herawati (2015) Drillis and Contini Revisited Using Correlation Analysis for Indonesian Adults Anthropometry. In: 20151EEE International Conference on Industrial Engineering and Engineering Management. IEEE, Singapore. ISBN 978-1-4673-8065-2

Kurniawan, Robert and Rinawiyanti, Esti Dwi and Hartono, Markus (2015) PERANCANGAN STRATEGI PEMASARAN UNTUK USAHA MIE PEDAS. In: Prosiding Seminar Nasional Teknik Industri (SEMNASTI). Universitas Katolik Musi Charitas, Palembang. ISBN 978-602-73549-0-6

Hartono, Markus (2015) DRILLIS & CONTINI REVISITED USING STRUCTURAL EQUATION MODELING FOR ANTHROPOMETRIC DATA. In: Proceeding Seminar Nasional dan Kongres PEI 2015. Universitas Atma Jaya Yogyakarta, Universitas Atma Jaya Yogyakarta. ISBN 978-602-8817-72-1

Hartono, Markus and Raharjo, Hendry (2015) Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on loyalty. Total Quality Management & Business Excellence. ISSN 1478-3363 (Print), 1478-3371 (Online)

Hapsari, Indri and Hartono, Markus and Gunawan, Andrianto (2015) Retail Strategy For Traditional Market In Surabaya Case Study: Pasar Kapas Krampung. In: International Annual Symposium on Management Insyma 12th, March 13th, 2015, Makassar.

Hartono, Markus (2015) The extended integrated model of Kansei Engineering, Kano and TRIZ incorporating cultural differences in services. Proceedings of 14th International Conference on Quality in Research (QiR) 2015, International Symposium on Industrial Engineering. ISSN 1411-1284

Prastawa, Heru and Ciptomulyono, Udisubakti and Singgih, Moses and Hartono, Markus (2014) THE DEVELOPMENT OF USABILITY MEASUREMENT MODEL CONSIDERING COGNITIVE AND AFFECTIVE ASPECTS AND CULTURAL DIMENSION AS MODERATION: A RESEARCH FRAMEWORK. Proceedings of 6 th International Conference on Operations and Supply Chain Management, Bali, 2014. pp. 985-995.

Hartono, Markus (2014) Proposed model of Kansei Engineering and Kano incorporating Customer Relationship Management for service excellence. Proceedings of the 3rd Southeast Asian Network of Ergonomics Societies. ISSN 978-981-07-7758-6

Hartono, Markus and Sari, Yenny and Oeij, Amanda Septina (2014) Skema Integrasi Model Kano, SERVQUAL, Kansei Engineering dan TRIZ dalam Upaya Peningkatan Kualitas Layanan. In: Prosiding Seminar Nasional Teknik Industri UK Petra 2014. Universitas Kristen Petra, Surabaya. ISBN 978-602-71225-1-2

Hartono, Markus and Sari, Yenny and Laelianus, Gabriela (2014) Incorporating customer emotional needs using Kansei Engineering and Kano model to support Customer Relationship Management: A case study in healthcare services. In: Joint International Conference : APCHI-ERGOFUTURE-PEI-IAIFI, 22-25 October 2014, Denpasar.

Hartono, Markus (2014) Model Konseptual Aplikasi Kansei Engineering Untuk Peningkatan Ekuitas Merek di Sektor Layanan. Prosiding Seminar Nasional Teknik Industri Badan Kerjasama Penyelenggara Pendi dikan Tinggi Teknik Industri (BKSTI) 2014. ISSN 978-602-9081-11-4

Prastawa, Heru and Ciptomulyono, Udisubakti and Singgih, Moses and Hartono, Markus (2014) Pengembangan Model Pengukuran Usability Yang Mempertimbangkan Aspek Kognitif Dan Afektif Dengan Moderasi Dimensi Kultural: Research Framework. Prosiding Seminar Nasional Teknik Industri Badan Kerjasama Penyelenggara Pendidikan Tinggi Teknik Industri (BKSTI) 2014. ISSN 978-602-9081-11-4

Hartono, Markus (2013) The Indonesian Anthropometry Revisited: An Empirical Study Involving University Students. Proceedings 7th National Industrial Engineering Conference 2013. pp. 252-257. ISSN 1412-3525

Donny Natalio Santoso, Donna and Hartono, Markus and Herawati Gunawan, Linda (2013) Perbaikan Sistem Produksi Menggunakan Methods-Time Measurement dan Pengukuran Learning Curve di PT Catur Pilar Sejahtera. Proceedings 7th National Industrial Engineering Conference 2013. pp. 113-120. ISSN 1412-3525

Hartono, Markus and Winardi, Andrew Octavianus and Suryani, Rosita Meitha (2013) Integrasi Kansei Engineering dan Customer Relationship Management untuk Meningkatkan Kepuasan dan Loyalitas Konsumen di Industri Jasa Restauran. Indonesia Journal of Industrial Engineering (INJIE), 03 (02). pp. 49-59. ISSN 2087-5118

Sari, Yenny and Hartono, Markus and Budiyono, Sianny (2013) Integrating Kansei Engineering into Kano and SERVQUAL Model to Determine the Priorities of Service Improvement (Case Study: Café Agape at Ruteng, East Nusa Tenggara – Indonesia). Proceeding of Industrial Engineering and Service Science, 2013, 2. G9-1. ISSN 23387939

Hartono, Markus and Tan, Kay Chuan and Peacock, John Brian (2013) Applying Kansei Engineering, the Kano model and QFD to services. International Journal of Services, Economics and Management, 5 (3). pp. 256-274. ISSN 1753-0830

Hartono, Markus and Suryani, Rosita Meitha and Ongkowijoyo, Grandy (2013) INTEGRATING KANSEI ENGINEERING AND CUSTOMER RELATIONSHIP MANAGEMENT TO IMPROVE SERVICE QUALITY: A CASE STUDY AT SHOPPING MALL IN SURABAYA. Proceeding of 6th International Seminar on Industrial Engineering and Management (6th ISIEM), 6. QM-21. ISSN 1978-774X

Hartono, Markus and Meitha, Rosita (2013) The integrative framework of Kansei Engineering and SERVQUAL incorporating CRM applied to services: A case study on hotel services in Surabaya. Proceeding The 2nd International Conference on Industrial Engineering and Service Science. ISSN 23387939

Hartono, Markus (2012) KERANGKA KONSEPTUAL APLIKASI KANSEI ENGINEERING DAN TRIZ PADA INDUSTRI LAYANAN. Prosiding Seminar Nasional Ergonomi "Peranan Ergonomi Dalam Industri Kreatif di Indonesia". I.37-I.40. ISSN 978-602-17085-0-7

Hartono, Markus (2012) KERANGKA KONSEPTUAL INTEGRASI SERVQUAL, MODEL KANO DAN KANSEI ENGINEERING DENGAN QFD PADA INDUSTRI JASA. Proceeding of Industrial Engineering Conference "Peranan Teknologi & Inovasi dalam Pembangunan Berkelanjutan". 33.1-33.7. ISSN 978-979-96854-4-5

Hartono, Markus (2012) The application framework of Kansei Engineering to enhance Customer Relationship Management in services. In: 15th National Conference of Indon esian Physiological Society and 20th International Scientific Seminar on Physiology , 17 – 18 May 2012, Manado.

Hartono, Markus and Tan, Kay Chuan and Peacock, John Brian (2012) Cultural differences in applying Kansei Engineering to services. IEEE Xplore - Network of Ergonomics Societies Conference (SEANES), 2012 Southeast Asian, 1 (1). pp. 1-5. ISSN 978-1-4673-1732-0

Hartono, Markus and Tan, Kay Chuan and Peacock, John Brian (2012) Incorporating Kano’s Model and Markov Chain into Kansei Engineering in Services. In: Advances in the Human Side of Service Engineering. CRC Press, London, pp. 399-409. ISBN 978-1-4398-7026-6

Hartono, Markus and Tan, Kay Chuan and Peacock , John Brian and Ishihara, Shigekazu (2012) Incorporating Markov chain modelling and QFD into Kansei engineering applied to services. International Journal of Human Factors and Ergonomics, 1 (1). pp. 74-97. ISSN 2045-7812

Hartono, Markus (2012) Incorporating service quality tools into Kansei Engineering in services: A case study of Indonesian tourists. Procedia Economics and Finance, 4. pp. 201-212. ISSN 2212-5671

Hartono, Markus (2012) Kansei Engineering Influences and Service Differentiation among Singapore, Indonesia and Japan. ["eprint_fieldopt_thesis_type_phd" not defined] thesis, National University of Singapore.

Hartono, Markus and Tan , Kay Chuan (2011) How the Kano model contributes to Kansei engineering in services. ERGONOMICS , 54 (11). pp. 987-1004. ISSN 0014-0139 (Print), 1366-5847 (Online)

Hartono, Markus (2011) A Proposed Integrative Framework of Kansei Engineering and Kano Model Applied to Services. Proceedings of The 2nd International Research Symposium in Service Management - Service Imperatives in the New Economy. pp. 484-492.

Hartono, Markus and Tan , Kay Chuan (2011) The Role of Kansei Engineering in Influencing Overall Satisfaction and Behavioral Intention in Service Encounters. The Journal of Philippines Institute of Industrial Engineers (PIIE), 8 (1). pp. 14-23. ISSN 1656 – 2798

Tan, Kay Chuan and Hartono, Markus and Kumar, Naresh (2010) Anthropometry of the Singaporean and Indonesian populations. International Journal of Industrial Ergonomics, 40 (6). pp. 757-766. ISSN 0169-8141

Hartono, Markus and Tan, Kay Chuan (2009) A Proposed Framework of Kansei Engineering Application in Dealing with Customer Emotional Needs in Services. 17th World Congress on Ergonomics, 9 - 14 August 2009, Beijing, China. .

Hartono, Markus (2009) The Robust Emotional Design: An Application of Design of Experiment incorporating with Ergonomics. Proceedings 5th National Industrial Engineering Conference 2009. pp. 347-358. ISSN 1412-3525

Hartono, Markus (2008) Incorporating Ergonomics into Supply Chain Systems. Journal of Logistic and Supply Chain Management, 1 (2). pp. 61-71. ISSN 1979-0686

Hartono, Markus and Meitha, Rosita (2006) Analisis Keseimbangan Lintasan dan Keselamatan Kerja pada Bagian Produksi di PT. Hakaya Indomas II. In: Prosiding Seminar Nasional Ergonomi 2006 : Pendekatan Ergonomi Makro Untuk Meningkatkan Kinerja Organisasi, 21-22 November 2006, Jakarta.

Hartono, Markus and Meitha, Rosita (2006) Penerapan Ergonomi Dalam Sistem Logistik Studi Kasus Perusahaan Produk Kulit. In: Prosiding Seminar Nasional Ergonomi-K3, 29-30 Juli 2006. Guna Widya, Surabaya, A23-1. ISBN 979-545-040-9

Hartono, Markus and kismanto, Arie and Febri, Lim (2003) Penerapan Metode Besafe Untuk Analisis Keamanan Peralatan Bermain Di Tk Widya Merti (X). In: Proceedings 2nd National Industrial Engineering Conference. Industrial Engineering in a competitive and borderless world : Success through Business system integration, 9-11 Oktober 2003, University of Surabaya.

Hartono, Markus and Sritomo, Wignjosoebroto and ., Melinda (2003) Perbaikan Metode Dan Peralatan Kerja Dengan Pendekatan Ergonomi Di Industri Petis Udang "Pattimura". In: Proceedings 2nd National Industrial Engineering Conference. Industrial Engineering in a competitive and borderless world : Success through Business system integration, 9-11 Oktober 2003, University of Surabaya.

Hartono, Markus and Herawati, Linda (2002) THE APPLICATION OF BIOMECHANIC IN ERGONOMIC WORK METHOD DESIGN AT CV.SUNY. In: Prosiding Kongres Nasional XI dan Seminar Ilmiah XIII Ikatan Ahli Ilmu Faal Indonesia dan International Seminar on Ergonomics and Sport Physiology 14-17 Oktober 2002. Udayana University Press, Denpasar, pp. 471-479. ISBN 979-8286-54-5

Herawati, Linda and Hartono, Markus (2002) THE ERGONOMIC WORK FACILITY DESIGN WITH RECOMMENDED WEIGHT LIMIT (RWL) AND LIFTING INDEX ANALYSIS. In: Prosiding Kongres Nasional XI dan Seminar Ilmiah XIII Ikatan Ahli Ilmu Faal Indonesia dan International Seminar on Ergonomics and Sport Physiology 14-17 Oktober 2002. Udayana University Press, Denpasar, pp. 443-447. ISBN 979-8286-54-5

Hartono, Markus (2000) Perbaikan Sistem Kerja untuk Mengurangi WIP di Departemen Verpacking Divisi Teflon di PT Maspion. [Undergraduate thesis]